CDC Habitat, France's leading landlord, is breaking new ground and offering its customers a 100% digital rental experience.
The real estate sector has undergone a profound transformation over the past four years, facing a series of technological, regulatory and behavioral changes. Indeed, property managers are placing the user experience at the heart of their digital strategy by revolutionizing the entire value chain from file management to the end customer.
A look back at the CDC Habitat success story
The CDC Habitat Group, France’s leading landlord, is breaking new ground by offering its customers a 100% digital rental experience.
Launched in January 2017, Mon espace location becomes the first platform in the rental management market that dematerializes its entire process, from the housing application to the first month’s rent payment.
The observation was simple, the Logement Locatif Intermédiaire launched by CDC Habitat under the name Vivelli in 2015, on the strength of its success, had to deal with a considerable growth in requests. A solution had to be found to respond not only to the business logic, but also to the challenge of digitalization, a societal phenomenon in which the user experience is king.
We need to support new uses and offer an enriched customer experience at a time when almost all access to housing is via the Internet.
Indeed, the rental process in « selfcare » is a highly regulated process requiring not only the submission of mandatory supporting documents for the constitution of an application file (CNI, tax notice, RIB, etc.) but also involving an electronic signature of the lease. Putting together the file was a heavy and time-consuming task for the manager, who had to collect and analyze the supporting documents himself, and often had to go back and forth with his prospect to finalize the file.
To support its rental management teams and help them focus on higher value-added actions, CDC Habitat Group made the choice in 2016 to turn to a trusted service provider. This strategic alliance was carried out alongside Netheos, an expert in this field, and capable of offering a complete, automated, innovative, and regulatory-compliant workflow.
Today, Mon Espace Location represents approximately 5,000 active files and 4,500 dematerialized and electronically signed leases.
We've developed Mon Espace Location to speed up our rental processes, reduce our turnaround times and give our branches more time to focus on customer relations. To automate our part checks and reminders, we integrated the Netheos PreventGo API in less than a day.
In just one year, we have seen a significant increase in the number of dematerialized rental files, and halved the time taken to process them.
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